bt openreach engineer working hours

Help and support; Contact BT; Back. When you contacted BT, it said it had not booked that engineer and did not know about the work. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. BT. Account and billing. 15h06. Log into order tracker using your BT ID or order reference and postcode. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Our broadband then stopped working completely. Openreach is the UK's digital network business. Log intoorder trackerusing your BT ID or order reference and postcode. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Engineers from Openreach managed to cut our telephone line while they were working on our road. 10. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Well send you a text with your engineers name and mobile number. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. This could be when: We only charge for repair work on a small number of fault reports. Thank You). First, Openreach will send an engineer to assess how much work is needed. To change your appointment: You can also easily change engineer appointments using the BT Business app. Some modules are disabled because cookies are declined. If you already have an ONT, its very quick to get connected. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. My dad said we needed the one downstairs which he had already disconnected. Replying to . Your working hours Our engineers work 37.5 hours a week. At conservative gathering, Trump is still the favourite. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Monday 9th June 2014. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. It says: Were very sorry about the problem with NJs broadband service. @XRaySpeX . The installation takes around three hours and the Openreach engineer will need access to your property. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. 30-03-2021 @katenoblett. Those striking are largely Openreach engineers and call centre workers. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. If you arent available, someone over 18 will need to be around. This is simply not true. Normal for Openreach is 5 days a week 7.12hours a day. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Engineers from Openreach cut the telephone line while working in the street. But opting out of some of these cookies may affect your browsing experience. Suggest you contact openreach as this is BT Retail /Consumer forum. We need our broadband but have been told that it could take days to fix. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. But heres a quick guide to the different installation terms we use, and the average timescales. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. And once you've got some experience under your belt, there should be opportunities for overtime. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. It also insists that the line is properly fixed. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. 30-03-2021 26/04/2017. Well, by fiddling around on the Internet you have found me! This cookie is set by GDPR Cookie Consent plugin. 0 Ratings Ibz The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. My Background as a Phone Engineer in Southend. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. New grading structure. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Skype involved a presentation, then a capability and suitability assessment. Qube are employed directly by BT to do Internal Home Checks. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. This field is for validation purposes and should be left unchanged. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Please enter at least 3 characters to search. 30-03-2021 12h52. Although I would guess your fault will probably be picked up on Monday morning. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. So, here's where it all started working as a Phone Engineer. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. It could be Sky's Openreach account number, for the details that ISPs have given them. Ring sky told an engineer will come out in the next 48 hrs. Anyone else had this? @bt_uk. BT Openreach What a great place to work! There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Very rarely. Starting salary is poor, but you'll reach the higher rate after 3 years. Openreach will then be in touch to arrange when they can complete the work at your premises. Replying to . (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. I also get time for classroom learning which hopefully . Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Clear a path to the main telephone socket, if you have one. After a . You also have the option to opt-out of these cookies. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. If the work is not complex, theyll carry out all the external work required. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. on (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. That's usually four or five days a week between Monday and Sunday. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Can Nigeria's election result be overturned? Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. "Where talent is a dwarf, self-esteem is a giant. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Damage caused during a break in to your premises. and. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. I saw one at a cabinet last Sunday afternoon. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. as per usual ,engineers working across the road and our broadband goes down. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Answered 26 October 2019 You will work long hours and not get paid for them . Announcements, Guides & Community Updates. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans CER / Field Insights - North England. Hey,@zoni23welcome back to the community. Myself and my team cover the whole of the UK. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Members of the Communication Workers Union (CWU), including call centre. First, Openreach will send an engineer to assess how much work is needed. Depending on the provider and package you choose, you might be able to avoid paying for line installation. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Theyll aim to do this within 5 working days of you placing your order. They will discuss this with you before starting any work. ", http://www.speedtest.net/my-result/3167201384. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Your salary - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . By clicking Accept All, you consent to the use of ALL the cookies. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. You can view these money saving ideas by clickingHERE. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. He has sturdy life goals and knows where he wants to go. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Work experience gained by working for Openreach is truly respected in its particular field by other firms. What is a Fibre to the Premises (FTTP) Service Identifier? Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Come home no Internet. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Need to change your appointment? Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. 22h. Again, no one turned up. It does not store any personal data. Send us your details and we'll be in touch as soon as we can. And once you've got some experience under your belt, there should be opportunities for overtime. Openreach did not have anything to add to the BT statement. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Technical support. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 BT won't send no one out because @SkyHelpTeam are my provider. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. This cookie is set by GDPR Cookie Consent plugin. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Darlington, United Kingdom. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Openreach aims to connect 20. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. More strikes are planned in the coming weeks in the rail dispute. I need an engineer to come to my premises to fix a broadband fault. The cookies is used to store the user consent for the cookies in the category "Necessary". For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Its not BT Openreach, its simply Openreach, a BT Group company.. Garry sector, For global This has been a nice experience and I wish the best to Arran in finding work.. If the engineer is already working on the fault, then you won't be able to change the appointment. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Just click on. bt openreach working up a pole today. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Your just as rude! Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Your contracted to 37.5 hours a week for work which your are field based. Its a good idea to make sure youve got the relevant property insurance to cover such instances. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Depending on the type of fault and the stage we're at in repairing it, you can do this online. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay.

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