dnata customer service agent interview

", "If I had to choose, I would rather be a dynamic leader. Most companies in the transportation infrastructure industry need to be very cautious about who they hire. It's fast and makes every day different. Be sure to research the kind of environment offered in this position before the interview. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . Learning how to respond when given a performance review or negative feedback is essential. Read more interview questions at dnata. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Wir entschuldigen uns fr die Umstnde. I have learned a great deal from both public and private work. Close your answer by asking the interviewer if they would like to see you take a particular course. Talk about your education experience and be sure to highlight any areas of excellence. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. How to Answer: Why Do You Want to Work Here? You should also mention any health and safety related training you have taken. ", "That is a great question, and I appreciate that you consider continued education options for your employees. - collgues de tout type comme par tout. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. There are many options for communication software and messaging applications. I was asked what does JSON stand for and got the first two letters (what is this school)? Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. And lastly, do you have internal candidates who are also interviewing for this position?". Ci My criminal record is clean as is my drivers' abstract. P.O Box 522, Flight Catering I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. It didn't take much time before our manager noticed this particular individual was slacking. Please fill in the following fields with proper details. Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. I feel that this role with Dnata is a perfect step in my career now, and for the future. There are also a couple of blogs that I follow including Transport Data and Transport Now. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. I interviewed at Dnata (Manchester, England) in Oct 2022. Be as diplomatic as possible by highlighting the pros of each. ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. It is okay to brag a little bit when answering this question. However, being a dynamic leader can make you a proponent for change in the organization. Fax:+971 4 3166144, dnata Cargo Onze I was top of my class, and working full time. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. If it's something that catches me by surprise, I usually ask for clarification. Think about what bothered you about this person and how you were affected by their behavior. Disculpa - What is the company's primary goal for this position in the next 12 months? "I am happy to comply with any background check required. The you ill have a hirevue interview. The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' United Arab Emirates, Corporate Communications Any current certificates and tickets are helpful to bring with you to the interview. Caso continue recebendo esta mensagem, We completed the project three days ahead of schedule. Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. People cannot deny the ways that you impact their life, regardless of how they feel about you.". I have three years' experience in public transport and four years' experience in private transportation. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. los inconvenientes que esto te pueda causar. Employee referral22 %. From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. I was also processed for final interview. envie um e-mail para Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. Find additional company focused interview questions by practicing from one of our industry sets. Talk to the interviewer about this specific task and what it meant to you. I appreciate diversity in the workplace! Ask me what a JSON or API is and I will tell you exactly what it is. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. I was asked did I google it? Written and technical interview conducted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. Upvote 14. Dubai Even if you're not leading a team, you can still demonstrate the qualities of a leader! Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". I refused to lie, and we stayed late. Downvote 4. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". PO Box 1515, Philexel Business Park The recruitment coordinator immediately called for an initial interview after passing the paper screening. Ask me what a JSON or API is and I will tell you exactly what it is. Our date tracking prior to 2019 was not accurately kept. ", "I have a balance of experience between public and private transportation. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. 3 round of interview. "For the past four years I have been working with ABC, in the private sector. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. I feel that this particular position would take my career exactly where it should be. dnata is one of the worlds largest air services providers. Dubai The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. Are there particular types of situations that you find distracting? "Thank you for asking - I do have a few questions. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. Handles excess luggage and collect excess payment. United Arab Emirates, Tel:+971 4 3166666 ". ", "I would say that I have a demanding task or project, nearly every day. I link the questions down below. The process took 3 days. If hired at Dnata you can be assured that I would exceed your safety expectations. My co-worker wanted to go home, and he suggested that I lie about our count. Some roles require one or more of the . Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. Be sure to include capabilities that will potentially benefit this potential new employer. Walk in Interview in Dubai Today & Tomorrow UAE (March 2023), Radisson Blu Careers in Dubai 2023 Job Openings, Dusit Thani Hotels & Resorts Careers in Abu Dhabi 2023, Abu Dhabi Airport Careers (ADAC) Job Opportunities 2023, Emirates Flight Catering Careers in Dubai 2023 EKFC Jobs, Emirates Careers Passenger Medical Response, dnata Jobs 2020 Required CUSTOMER SALES AND SERVICE AGENT. Be the first to find this interview helpful, Its all about situation. Common stages of the interview process at Dnata according to 29 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. With that said, I can certainly work in an unpredictable environment from time to time. I believe there are always opportunities for leadership - you have to keep your eyes open! "The bulk of my industry related education has been on the job training. . ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. Questions were about math, eye sight, english Grammer and passages but very tricky. We have many competitors in this industry. ", "I am currently making $100,000 per year with two bonus opportunities. The most reliable source that I utilize is 'Transport Topics.' scusiamo se questo pu causarti degli inconvenienti. We understand that discretion is one of the measures of excellence. Are you able to be productive in any environment? I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. They were lively and effective, and sales increased by 23% in the first 90 days of implementation. Talk to the interviewer about your career progression and what you would like to see in the future. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. It shows that I can take the lead on a project without having my hand held.". You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. Some of my favorite recent projects have included X, Y, and Z. pour nous faire part du problme. I couldnt complete the last two. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. {%selectedMarker.addressLocality%} Other21 %. Are you someone who can handle stress on the job? Nous sommes dsols pour la gne occasionne. You have a few leadership opportunities posted online. "I prefer working in a more predictable environment because I can be more effective in my tasks. My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. It was tedious work, but I knew the result would be worth the time and effort.". This question challenges you to think about how you act as a leader in your daily life. Glassdoor users rated their interview experience at. 1.Technical 2 technical 3 managerial 3 round of interview. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. My experience was great during the interview session. Si continas viendo este mensaje, You must create your own answers, and be prepared for any interview question in any interview. "I have never been told to lie to a fellow employee or supervisor on the job. I am self-driven and have no problem taking the initiative to get the job done. Aydanos a proteger Glassdoor y demustranos que eres una persona real. message, please email Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. If I were to be asked to lie, I absolutely would not do that. What is top of mind when it comes to filling this role? Read our Terms of Use for more information. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. ", "That is a great question! 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. Be the first to find this interview helpful, All Qa realated question manual test cases, Its all about situation. How do you manage the stressful times? With that said, I also bring public sector experience from earlier in my career. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. las molestias. Through Indeed22 %. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". . {%selectedMarker.country%} What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. Interview questions were first added on September 15th, 2012. A waste of my time! Assure the interviewer that you are most willing to comply with any form of background check they require. Offering ground handling, cargo, travel, and flight catering services in 35. Plan B is always ready to go.". The process took 4 weeks. United Arab Emirates Proficiency in spoken and written English. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I applied online. We do this by creating interview questions that we think you might be asked. Be sure to complete your answer by telling the interview what the outcome was. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Our interview questions and answers do not represent any organization, school, or company on our site. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Candidates interviewing for Vice President and Software Engineer rated their interviews as the hardest, whereas interviews for Airport Customer Service and Civil Engineer roles were rated as the easiest. It felt great to accomplish so much and receive recognition for my dedication. excuses voor het ongemak. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". Be prepared with specific examples from a recent news story or client reviews. In a previous role, our inventory count was off. ", "I try always to create 'what-ifs' because I know that plans change and fail. Vocational or Diploma (12+2 or equivalent) desirable but not required. We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. I would always choose honesty over lying, any day.". Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. There were a few key takeaways from this experience. naar ", "Stress is part of any demanding job, and I embrace it to the fullest. I am happy to comply with any checks that you need to conduct.". I applied through college or university. and Terms of Service apply. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. How candidates got an interview. This question can be a tough one because everyone wants to be liked and considered personable. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Lamentamos verdade. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. Experienced Customer Service Agent with a demonstrated history of working in the airlines/aviation industry. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. Things have gone very well for me so far, and I am thankful for that. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. - Is this a replacement search or a newly created role? I would have participated more in external company events. Our team started to complete most of the tasks when it came to group projects. This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. We should prepare about our self very well. Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). Generate a list of pending requests from DMIS to analyse advance work load profile. Have a question or concern? The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. The first interview at dnata. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. I interviewed at Dnata (Manila, Manila) in Nov 2022. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Would you mind sharing with me your favorite source for transportation-related news?". I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. ", "While researching Dnata and the local market I did see that there are a few competitors in our area. I submitted my application through email. The ability to make . There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. After you pass that portion, you will be asked to remain seated. In one instance, I had a new coworker who was having some troubles fitting in. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Most frequently, I read Pavement Publications. Interview questions and answer examples and any other content may be used else where on the site. You can't always predict what they may say, and you also can't always predict how you might feel in response. Talk to the interviewer about your ability to control pressure in the workplace. If so - be sure to mention those achievements as well! I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Very easy, nothing to hard. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . It's a better way to conduct such interview method. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. We are sorry for the inconvenience. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. Also, what types of career growth opportunities would follow this position? Interviews for Top Jobs at Dnata. 1.Technical 2 technical 3 managerial 3 round of interview. "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. We will get enough time to answer the question and no need to be hurry. Getting passengers through check points and to terminals quickly and safely. Perhaps they have multiple departments or locations. Answer dates might appear two to three weeks before they were published. Timezone:{%selectedMarker.timeZone%} ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. Once You Subscribed, Don't Forget To Verify It From Your Email Address. To find out more about the cookies we use, see our Privacy Policy. Employee engagement went up, and some powerful connections were made. - Is there any reason why you would not hire me? Ethical dilemmas in the workplace will come up from time to time. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". I interviewed at Dnata in Feb 2023. Productive and and excellent work place. ", "I am looking for a long-term career opportunity within the transportation industry. Job Location: Dubai, United Arab Emirates. ", "I greatly appreciate constructive feedback. All of this makes you stand out from your competitors.". Assure the interviewer that you see long-term career potential with Dnata. Research the company online to discover any opportunities for future growth. ", "I have been meticulous when paving my career path. The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. - collgues de tout type comme par tout. ", "Yes, I have been asked to lie on the job before. an. You should be transparent about your most recent earnings and be prepared to back up any salary requests. Followed by 2 technical ,1 managerial round. At this moment, if I could choose any course to take, I would pick XYZ. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Completing pre-boarding checking procedures before passengers and flight board planes. If you continue to see this Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. What is a typical day like for you at dnata? 5 Dnata Customer Service Agent interview questions and 5 interview reviews. When workloads increase, stress levels do too. This was disgusting behavior from an interviewer to question my integrity. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. When factoring in bonuses and additional . Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Anonymous Interview Candidate in Dubai . No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. Sorry I couldn't remember the acronym for one! It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). Please enable Cookies and reload the page. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Discuss your preferences with the interviewer. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. A potential employer will often base their offer on your current salary. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you.

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