how to get a refund from direct ferries

WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Buying a ticket was easy but now to see how the experience on board will be in a few months! Months later, it is impossible to get a refund. I tried to amend my booking several times. You will save yourself money and hassle by booking direct. You have been added to the directferries.co.uk mailing list. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. More expensive but very safe an helpful.Thank you for your replay. 2023 Trustpilot A/S. But, although they sent a confirmation, they make it clear that it's not a ticket. Less than 24-hours or failure to show for travel. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Londra, Inghilterra, Southampton SO19 6AJ England. If the system detects something that potentially contradicts our. Please don't hesitate to contact us, if you have any queries. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. 2-3 Three Rivers Business Centre, Felixstowe Road. Thanks for taking the time to respond but you're mistaken about the cancellation. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. I appreciate that they are extremely busy atm , but find this unacceptable. manufactured with at least 1/8 of an inch tread. Please note: prices rise as space becomes less available. It may not display this or other websites correctly. Dear Julliete, Many thanks for your feedback! No personal touch. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. -10 min from Costa da Caparica by car -8 min from Cova do What restaurants are near Direct Ferries? This company is totally unreliable and impossible to contact. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. Less than 24-hours or failure to show for travel. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). You can check your confirmation email or log into My Account to see if you are able to amend your booking. However I didn't receive a confirmation email. Modern excavations have raised the possibility that the name Amendments can only be made prior to the sailing date which in this case was never requested. Thank you for booking with Direct Ferries. 2023 Trustpilot, Inc. All rights reserved. As a result of the above incident, my BRP (resident permit) was also stolen. The ticket included passage for myself, my dog and a small car. All in all a terrible experience. Hi all. It's now a month later and they still haven't Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. WebIf you decide that you do not wish to keep the building. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Companies can ask for reviews via automatic invitations. You can't even speak to a real person on the help/chat box. How do we get a confirmation? They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. There was nothing from you at all. I am writing to seek your support and look at this matter with sensitivity and compassion. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Thank you. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. Please note that the applicable cancellation policy depends on when we receive the tickets. Direct ferries is refusing a refund even though we are in lock-down. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. So now I just lost my money, because of their incompetence. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. They dont reply to your emails or help you! We are very sorry about the issue. However, if you are traveling internationally, you may not be allowed to board the ferry. There was a mistake on your site, and you cannot admit it. No refund will be given. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. I am now writing direct to their registered office. You can check the status of your refund using IRS Wheres My Refund? The booking process was straight forward and I received my eticket without issue. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Eventually managed to amend the booking on the web site or so I believed. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. If you make a mistake when booking online, you can cancel your booking at no cost Do you mean direct ferries are trying to alter the contract or the op?. No questions have been asked about this experience. Please don't hesitate to contact us, if you have any queries. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. Find out when we're open and how to contact us. I will rather swim than use the useless company again. Booked Algeciras to Tangier Med recently using FRS. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. I would recommend that no one uses Direct ferries. Our average member earns over 300 cashback a year. !Their phone number is turned off for incoming calls!!!WHY????!! Subscribe to customized emails to help you know before you go. The money being shown on day 5 as having been taken by FerriesDirect. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Direct Ferries are trying it on, (with your money). COVID-19 Information According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. Can I cancel and get a refund? If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Heres to fair winds on our crossing! Buying tickets went pretty well online. Please send any questions or comments to: help@poferries.com or submit an enquiry. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. I have bought it carefully, I have checked my email, spam etc. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Made the booking and ended up feeling very happy that it was so easy.

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