service cloud specialist superbadge challenge 2

Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. If you want to check the support process' api name, you can extract via data loader. For those of you who know me, you probably know that Im lucky enough to have a job that. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Use the search o. Hello! Telecom Billing System2. Or "on demand email to case". Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I have created also both categories. * Able to be used on a profile level? Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Create the Cloudy Technical Team support process! Ensure the Case Reason and Type Analysis report format is SUMMARY. (Not the "standard platform user", just "standard user"). Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. I can't figure out what this error means. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. By clicking Sign up for GitHub, you agree to our terms of service and (The badge is all click, no code.) 3. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Modified 2 years, 1 month ago. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? This is really a tricky one. Nice and informative blog! I had to do a quick refreher on this topic mid-superbadge. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Even clicked edit and save for the profile after changing console settings. My problem was that I had 2 users with the same name: Ada Balewa. Hi there,I am struglling with sataus update within a macro. error, has anyone found any way around this? Review the steps to ensure you create the Cirrus Support Process. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Don't be worried if you are updating several page layouts plus the console app. I'm sure it's something little! Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. January 07, 2019. donut! Thanks for your time! Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Billing Topics (Billing_Topics) with Payments and Reimbursements. Rated Accounts by State The record count for state and account rating are automatically added. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. took me 2 hours to undersand that, and without your comment I could have been there forever!! Add to Trailmix. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I made two dollars today! Ensure Entitlements are visible on Cases in Lightning. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Service Cloud Specialist Superbadge Challenge 2 Question. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Ask Question Asked 2 years, 8 months ago. I am the Trailhead Baby! I'm whole again. (Hint- The name of the component is not "entitlements"). Something a little odd- Have you added the chatter feed/publisher to the layout? The key word is "rename." Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Coild you please help me out? If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. @MM - thanks for your time. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Right now he' taking a nap.so I'm off to edit some reports! Gosh how frustrating! I'm sure you've done this but is omin-channel enabled? This is my current version name. Did it help? Did you perform any particular action to get the email available on the console ? "Not able to figure out what is wrong here. I've been in this challenge for hours now. I dont see any check box under layout properties of Knowledge. Thanks for your advice and help. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. I'd bet that the solution is to "clone" not rename. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Well occasionally send you account related emails. Below are tips and gotchas for each report / dashboard. I'm stuck on Challenge 6, creating the macro. All reactions. :) I'd reconsider that time trigger. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. (Hint- search in setup for "support process". Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Why the change of heart? Usually this is due to some pre-existing configuration or code in the challenge Org. Think of this like a Sales Process. where you have opportunity stages associated with the process. Or rename a standard one? I resolved the issue, by deleting the Billing profile and recreating it using. Any advice?Thanks in advance! Ensure you group report results correctly. " Sign up for a free GitHub account to open an issue and contact its maintainers and the community. How would you enable people to select cases from an organised list? "Please help to resolve this. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! If yes, this was created in the wrong place. I am not sure what I'm doing wrong? Did you create a new console? on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . can you please suggest something? Save & Activate.That helped me clear that error. I also got this error. I was convinced I was missing something and racked my brains over it. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Will you be able to guide me? Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Hello, I passed the first challenge but i still have a question. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Thank you sooo much, you were right! Grab a pen and paper. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Are you sure it is about that? I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. That proved to be incorrect. That is frustrating! The custom email button I made was visible instead but was not approved by the Trailhead check. I am glad that you figured it out. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. This is a fun challenge - if you are, like me, a total Service Cloud novice. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. If you did them recently, try not to leave it too long to attempt this superbadge. Sign in Ensure the Macro sends an email to the customer. []Safari Challenge 1: Automate record creation. Note the filter. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Its upsurd. You, my amazing reader, get more than tips for a Salesforce Superbadge. You may want to jot down notes as you read the requirements. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? At last count, there are 81 Salesforce Trailhead projects for developers. The solution? Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. But not able to finish this challenge . Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Are you using a Dev org or a playground generate from Trailhead? Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. I have used knowledge 1000 times and have never had anything like this. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Note the filter. I am stuck on challenge 5. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. rebecca@capstorm.com. Sounds like an easy oops! Cloudy Technical Team is correct name wise for both the record type and the process. No. Yes you do. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Thank you for your time and response. Checkboxes: Missing 3 that should be checked. You also get personal insight into the life of a Trailhead Baby! Ensure you group report results correctly. "Wrong Queue" is not a queue. Something that helped was saving the report frequently. Please help. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? But not sure what is causing the macro to not find the email template. I've had it take up to 24 hours :(. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! We can't find the 'Customer Case Team' role. Empty the recycling bin. Trying new things- my baby brother practiced crawling through a tunnel. I'm not sure I would have figured that out if I didn't stumble across this forum. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Ensure the Customer Contact can be tracked on Cases. Use Lightning Knowledge to create a knowledge base for better customer service. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. We recommend using a new Developer Edition (DE) to check this challenge. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. After editing the service console, you might have to edit the new profiles. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Usually this is due to some pre-existing configuration or code in the challenge Org. Challenge 1 Configure Outbound Application and Integration Security. Confused? i could pass the challenge, so great to have some experts available like you! I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. I like your blog.Devops Online Training in HyderabadLearn Devops Online. I am getting mad over this error now. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Thank you! I fixed it, it was a really stupid mistake. It's easy to miss. Prework and Notes. Review the steps to create the 'Cloud Technical Team Support Process'. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Open a Case in the service console.2. Hello. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Is there an "email template" in the "email template" object? You do not need an overflow assignee, but you will need two queues. The free lemonade offer worked! I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. When it works it plays a sound to tell you that a case has been assigned to you. Hi Trailhead Baby, I'm losing my mind here. I am the Trailhead Baby! Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Tonight's challenge involves the creation of two processes. Keep working, great job i believe you should like my post home care specialists. nay help is much appreciated. It is very attractive and impressive. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. I am right now @ step 6. hope to finish the superbadge now soon.!!! Does this help? There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Tags "I have created the Entitlement Process named "Cirrus Support Process" twice now. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. I am unable to rename the "Service" console , I receive this message when selecting Edit. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. hmmm You do not want to enable all of the checkboxes. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? I'm STILL hacking away at this error message. Any ideas that can help me? Please post some details of what you have. What can I attach to help diagnose what I am still missing? If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. I have created data categories and Subcategories and have activated.But have issue with the above error. This comment has been removed by the author. Any clues as to what I might be missing? I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. In fact, you need to have better coding style to pass the challenges. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Modified 2 years, 1 month ago. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Thanks a lot because I asked SF support and got this answer which did not help me much. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. One of my favorite new things this week was taking a shower with my whole block collection. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Help with Superbadge Service Cloud Specialist step 4. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. I have enabled the knowledge user check box in the user profile. Challenge 5 error : We can't find a field called 'Question Long Text Area'. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. What should I do? I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Still stuck? This way, I can take a deeper look. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. 43 are for Admins. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Ensure you create 'Billing Topics' for Knowledge." Hi,Oh I got it! Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time.

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